Satluj Solar | Customer Return & Refund Policy

At Satluj Solar, customer satisfaction is important to us. We aim to provide quality solar products and electrical accessories. If you receive a damaged, defective, or incorrect product, please contact us so we can help resolve the issue.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The product must be unused, uninstalled, and in its original condition.
• The product must be returned with its original packaging, accessories, manuals, and labels.
• Proof of purchase, such as an order number or invoice, must be provided.
• Products damaged due to improper installation, misuse, or unauthorized modification are not eligible for a standard return.

If you receive a damaged, defective, or incorrect product, please contact our customer support team and provide photographs or videos showing the issue.

2. Non-Returnable Products

The following products are generally not eligible for a change-of-mind return:

• Products that have been installed, used, or modified.
• Products damaged due to incorrect wiring, improper installation, or misuse.
• Custom-made products or items specially ordered according to customer requirements.
• Products with missing accessories, damaged packaging, or altered serial numbers.

This does not affect any rights customers may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, please contact Satluj Solar within 7 days of receiving your order.

Provide the following information:

• Your order number.
• Your name and contact number.
• The reason for requesting a return.
• Clear photographs or videos if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide instructions for the return process.

Please do not send products back without contacting us first.

4. Refund Policy

Once we receive and inspect the returned product, we will inform you whether your refund has been approved.

If approved, the refund will be processed through an available payment method.

Refund processing time may vary depending on the payment method and banking service.

If a product is found to have been damaged due to misuse, incorrect installation, or unauthorized modification, the return request may be declined, subject to applicable law.

5. Return Shipping Charges

If you receive an incorrect, damaged, or defective product, Satluj Solar will arrange an appropriate resolution, including return shipping where applicable.

For eligible change-of-mind returns, customers may be responsible for return shipping charges.

Please contact our customer support team before arranging a return shipment.

6. Order Cancellation

Customers may request an order cancellation before their order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. Customers may instead request a return in accordance with this policy.

7. Warranty Claims

Certain solar products, inverters, batteries, and electrical accessories may carry manufacturer warranties.

Warranty coverage and duration vary by product and manufacturer.

Warranty claims are subject to the applicable manufacturer’s warranty terms and do not automatically qualify a product for a refund.

Please contact Satluj Solar for assistance with warranty-related concerns.

8. Contact Us

For return requests, refunds, or product-related concerns, please contact us:

Business Name: Satluj Solar

Location: DC Office Road, Bahawalnagar, Punjab, Pakistan

Email: satlujsolar@gmail.com

Website: https://satlujsolar.com

We aim to respond to customer inquiries as quickly as possible.