Information We Collect

Satluj Solar collects your name, phone number, delivery address, city and email address, if provided, to process orders and assist you.

How We Use Your Information

We use your details to confirm orders, arrange delivery, provide tracking and handle support or refund requests. Necessary delivery details are shared with Leopards Courier or PostEx.

We also send promotional messages using customer contact details. To stop receiving promotions, message “STOP” on our WhatsApp number.

Cookies & Meta Pixel

Our website uses cookies and Meta Pixel to understand website activity, measure advertising results and support relevant ads. Meta may receive information about your visits and actions on our website.

Payments

We accept Cash on Delivery and bank transfer. We do not collect card details.

Data Storage & Your Requests

We currently have no fixed retention period for customer and order records. You can contact us to request access, correction or deletion of your information. Some records may need to be retained for outstanding orders, disputes or applicable recordkeeping requirements.

Contact

For privacy requests, message 0333 6309280 on WhatsApp only. Calls and regular SMS are not supported.